Everything’s ready for an e-scooter season that is safe and fun for everyone

E-scooter season is back! Feature story Whether you ride your own electric kick-scooter or use one through the providers of the City’s shared program, everyone is encouraged to have a safe, fun and courteous ride on Ottawa’s streets. Read on for tips on how to do this or visit E-scooters | City of Ottawa. The 900 e-scooters in the City program can be used in only selected neighbourhoods, bordered by St. Laurent Boulevard in the east, Rideau River/Carling Avenue in the south, Churchill Avenue in the west and the Ottawa River in the north. These are the same areas they operated in 2023. The 2024 season will operate, weather permitting, until November 15. Riders can unlock an e-scooter through the providers’ apps between 5 am and 1 am throughout the season, with certain exceptions for the ByWard Market. To learn more about the e-scooter program, including deployment areas and where to park, visit E-scooters | City of Ottawa Key facts:

• For the 2024 season, the City has selected the same two providers from the 2022 and 2023 seasons: Scooters Inc., formerly known as Bird Canada Inc., and Neuron Mobility.  
• E-scooters emit a continuous sound when in use to alert other residents of their approach.  
• The e-scooter provider apps will only allow riders to end their rides in either physically designated parking areas or in approved areas identified digitally in each of the e-scooter provider’s app.  
• If an e-scooter is improperly parked, the rider will continue to be charged a fee until it’s properly parked or retrieved by the provider. Providers have also implemented fines and will remove users from their app who disregard the local rules, including sidewalk riding and improper parking.  
• Residents can report improper e-scooter parking and usage through a dedicated e-form on ottawa.ca or by calling 3-1-1. Dedicated By-law officers will also monitor parking and relocate or impound e-scooters as required.

For more information on City programs and services, visit ottawa.ca, call 3-1-1 (TTY: 613-580-2401) or 613-580-2400 to contact the City using Canada Video Relay Service. You can also connect with us through Facebook, Twitter and Instagram.